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No Screenshot Application Service Level Vulnerability Assessment Test for Java 3.97
Conduct internal software audits for Java-based Web applications to validate software quality and compliance with service level requirements. The Application Service Level Vulnerability Assessment Test accurately detects software service level vulnerabilities and software error events as an integrated component of an enterprise service level review. It provides real-time assessment of software service level problems, real-time software error...
Price: USD $0.00;   License: Freeware   File Size: 40028 KB;
Platform: Windows

No Screenshot Application Service Level Vulnerability Assessment Test for .NET 3.95
Conduct internal software audits for Microsoft.NET based Web applications to validate software quality and compliance with service level requirements. The Application Service Level Vulnerability Assessment Test accurately detects software service level vulnerabilities and software error events as an integrated component of an enterprise service level review. It supports real-time assessment of software service level problems, real-time...
Price: USD $0.00;   License: Freeware   File Size: 40028 KB;
Platform: Windows

No Screenshot IT Service Management Toolkit Vol. 1 2.0
This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT professionals and organizations interested in standard, tactical deployment of...

Price: USD $129.00;   License: Shareware (Free to Try)   File Size: 2672 KB;
Platform: All

It - Service Management - Sla - Service Level Agreement - Itil - Itsm - Ola - Uc - Service Catalog - Mof
Screenshot of Jet Service Desk Jet Service Desk 1.60
Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries....

Price: USD $174.00;   License: Shareware (Free to Try)   File Size: 3826 KB;
Platform: Windows 2000, Windows 2003, Windows Vista, Windows XP , Windows Vista

Helpdesk - Knowledge Management - Incident Management - Change Management - Problem Management - Service Desk - Itil - Request Management - Service Asset And Configuration Management - Service-Level Management
No Screenshot ITIL Service Management (ITSM) Toolkit 2.11
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM...

Price: USD $149.00;   License: Commercial   File Size: 2785 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP

Service Management - Sla - Service Level Agreement - Itil - Itsm - Cmdb - Ola - Uc - Service Catalog
No Screenshot ManageEngine SupportCenter Plus 6.5
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk...

Price: USD $0.00;   License: Freeware   File Size: 32060 KB;
Platform: Windows 2000, Windows, Windows XP

Contact Management - Knowledge Base - Workflow Management - Customer Support Software - Trouble Ticketing System - Service Level Agreement - Request Tracking - Customer Service Management Software - Self Service Portal - Sla Violation Tracking
Screenshot of ManageEngine SupportCenter Plus ManageEngine SupportCenter Plus 7
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk...

Price: USD $0.00;   License: Freeware   File Size: 33597 KB;
Platform: Windows 2000, Windows, Windows XP, Windows 2003, Linux

Contact Management - Knowledge Base - Workflow Management - Customer Support Software - Trouble Ticketing System - Service Level Agreement - Request Tracking - Customer Service Management Software - Self Service Portal - Sla Violation Tracking
No Screenshot SupportDesk 2003
This help desk program allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledge base, and manage your service-level agreements. The program can be customized to your requirements and comes with more than 130 pre-defined reports.

Price: USD $0.00;   License: Shareware (Free to Try)  
Platform: Windows

Asset Management - Support - It Help Desk - Web Help Desk Software - Supportdesk - Service Desk - Itsm - Servicedesk - Service Desk Software - Itil Service Desk
No Screenshot Personal HelpDesk for Outlook 5.0
An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The...

Price: USD $0.00;   License: Freeware   File Size: 23080 KB;
Platform: Windows 2000, Windows, Windows 98, Windows XP , Win7 x32,Win7 x64,WinServer,WinVista,WinVista x64

Sms - Issue Tracking - Helpdesk - Crm - Customer Service - Email Monitoring - Escalation - Skype - Service Desk - Sla
Screenshot of Team HelpDesk for Outlook Team HelpDesk for Outlook 6.2
An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the...

Price: USD $0.00;   License: Freeware   File Size: 55111 KB;
Platform: Windows 2000, Windows, Windows 98, Windows XP , Win7 x32,Win7 x64,WinServer,WinVista,WinVista x64

Sms - Issue Tracking - Helpdesk - Crm - Customer Service - Email Monitoring - Escalation - Skype - Service Desk - Sla
Screenshot of Team HelpDesk for Outlook & SharePoint Team HelpDesk for Outlook & SharePoint 2.4
Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the...

Price: USD $750.00;   License: Shareware (Free to Try)   File Size: 46008 KB;
Platform: Windows 2000, Windows, Windows 98, Windows XP , Win7 x32,Win7 x64,WinServer,WinVista,WinVista x64

Sms - Issue Tracking - Helpdesk - Crm - Customer Service - Email Monitoring - Escalation - Skype - Service Desk - Sla
Screenshot of ErlangXLS ErlangXLS 1.0
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS....

Price: USD $0.00;   License: Freeware   File Size: 263 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista , WinNT 3.x,Windows Vista x64

Service Level - Call Center Planning - Call Center Staffing - Call Center Occupation - Erlang C - Erlang B - Average Speed Of Answer
Screenshot of Easy Network Service Monitor Easy Network Service Monitor 2.14
Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets and can be displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of actions, such as execute a...

Price: USD $99.00;   License: Shareware (Free to Try)   File Size: 2437 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows XP, Windows NT, Windows 2000 , WinNT 3.x,Not Applicable

Server - Network Monitor - Network Management - Network Performance - Fault Management - Network Troubleshooting - Network Availability - Sla - Service Level Agreement - Network Applications
No Screenshot Close Support Service Desk 3.01.07
Close Support Service Desk is a Windows software used by support or customer service personnel to manage service requests, incident reports and administration tasks. The free to use Express Edition of the Service Desk provides for management of organisations, people, tasks and calls and is ideally conformable to any customer service activity. The Standard Edition adds full asset management and a Knowledge Base to provide a highly functional...

Price: USD $0.00;   License: Freeware   File Size: 72192 KB;
Platform: Windows

It Help Desk - Help Desk Software - Free Help Desk Software - Free Helpdesk Software - It Support - Service Desk Software - Free Service Desk Software
Screenshot of Serio IT Service View Pro Serio IT Service View Pro 5.5.2004
Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one.Define one or more Service Level Agreements for the devices you are monitoring. The reports scheduler can email availability and downtime graphs and statistics for those devices to you and your customers. You can examine and edit the log of downtime events for each device and publish live availability stats online.The tool...

Price: USD $280.00;   License: Shareware (Free to Try)   File Size: 5735 KB;
Platform: Windows XP, Windows, Windows 2003, Windows Vista

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